Lemon Finance Privacy Policy
We are Lemon Finance Limited, the owner and operator of www.lemonfinace.co.uk
www.lemonfinace.co.uk owned and operated by Lemon Finance Limited is a business finance and cost-savings matching platform for eligible UK businesses.
www.lemonfinace.co.uk reviews and compares finance matching options across loans, grants and investments, as well as savings matching options for business banking, foreign exchange and utility costs.
Lemon Finance Limited (“we”, “us” and “our” in this privacy policy) is the data controller responsible for personal information processed by this website, and by the company.
‘Businesses’ refers to customers who use Lemon directly, or indirectly (“you” and “your” in this privacy policy). Where a business is registered by an ‘Introducer’, the business must have provided permission to the ‘Introducer’ to act on it’s behalf prior to registration with Lemon.
It is most important that you read this privacy policy carefully so that you are fully aware of how and why we use your personal information. We do not knowingly collect personal information relating to children under the age of 18 – children under the age of 18 should not use our website.
Changes to this privacy policy
We reserve the right to amend or modify this privacy policy from time to time. All amended versions of this privacy policy will be posted on our website.
Types of personal information we collect
Depending on the requirements of your business, we may obtain any of the following:
- personal information, so that we can identify who you are (e.g. your name and your date and place of birth)
- personal information so that we can contact you (e.g. your home address, your email address and your contact telephone numbers)
- other more personal information so that we can help you with your business requirements (e.g. details about your health or criminal convictions/ offences – this data is known as “special category data” and we will only collect this data if the law allows us to do so)
- behavioural and/or technical personal information (e.g. details about how you browse our website, and the devices and technology you use to browse our website).
How we use your personal information, the grounds in law upon which we rely to use it, and why we use it
| How we might use your personal information | What legal grounds (‘lawful basis’) do we have to use your personal information? | Why do we use your personal information the way we do? |
|---|---|---|
| Share your personal information with our approved finance/service providers so they can return information to you via our website. | This processing of your personal information is necessary so that we can provide our services to you in accordance with our website terms and conditions. | Without processing your personal information in this way we would be unable to provide our services to you/your business. |
| Share your personal information with a limited number of approved third-party data providers in return for further information about you. | We have a legitimate interest in processing your personal information in this way. | It is in our legitimate interests to process you personal information in this way so that we can provide a more user-friendly experience. |
| Process your personal information for the purposes of providing you/your business with general marketing information on trusted third-parties, with your consent. | We will only process your personal information for the purposes of providing direct marketing to you/your business with your consent. | Our marketing materials are diligently drafted, topical, relevant and useful for our business customers. |
| Provide your contact details to those partners so that they can contact you in order to progress the required support for your business, with your consent. | We will only share your personal information with our approved finance/service providers so that they can contact you in this way with your consent. | We understand that some of our business customers will prefer to communicate exclusively with us. By opting-in to receive contact from our approved finance/service providers, you/your business may save valuable time and resources. |
| Process your personal information in order to send you service communications. | This processing of your personal information is necessary so that we can deliver our support and services to your business in accordance with our website terms and conditions. | Without processing your personal information in this way we would be unable to deliver our services and support to your business. |
| Process your personal information in order to detect and prevent financial crime, including fraud. | We have a legitimate interest in processing your personal information for the purposes of detecting and preventing financial crime. | It is in our legitimate interests to process your personal information in this way because financial crime negatively impacts all of us. |
| Process your personal information and share it with our approved finance partners and third-party providers in order to verify that a financing and/or servicing arrangement between you and one of our approved finance/service providers has taken place. | We have a legitimate interest in processing your personal information for transaction validation and audit purposes. | It is in our legitimate interests to process your personal information in this way so that we can continue to provide our services to you. This means it is imperative that we can audit our approved finance/service providers for transaction validation purposes and, where appropriate, receive commission or other payments for services rendered by us. |
| Process your personal information in order to personalise or improve aspects of our service and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints raised by you or our approved finance/service providers. | We have a legitimate interest in processing your personal information in order to ensure that we are always able to provide an excellent service to our valued customers. | It is in our legitimate interests to process your personal information in this way so that we can provide a high quality of service. To do this, we regularly monitor and seek to improve our interactions with you and our approved finance/service providers. This helps us to understand how we can better satisfy the needs of your business and hence grow our business. Sometimes we may also need to access your personal information in order to resolve any queries or complaints which are made about our service. Our work in this area ensures that we can continue to provide the high level of service which your business deserves. |
| Process your personal information in order to comply with our legal and/or regulatory obligations. | This processing of your personal information is necessary so that we can comply with the numerous legal and/or regulatory obligations to which we are subject. | We operate within a heavily regulated environment; we are subject to numerous laws, rules, regulations and requirements. Sometimes it is necessary for us to process your personal information in order to comply with the laws, rules, regulations and requirements to which we are subject. |